Shipping policy
Shipping & Returns
Order Processing
Orders are typically processed and dispatched within 2 business days after your order has been confirmed.
During busy periods, launches or public holidays, processing times may occasionally take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation by email with tracking information where available.
Shipping Destinations
KURLD currently ships to selected European destinations, including Belgium and a range of EU countries.
Available shipping destinations are displayed at checkout. If your country or region is not available during checkout, we are currently unable to ship there.
Shipping Rates
Shipping costs depend on the destination and are calculated according to the applicable shipping zone.
The exact shipping charge will always be displayed at checkout before payment.
Free standard shipping is available on orders of €90 or more.
Orders below €90 are subject to the applicable shipping rate for their destination.
Delivery Times
Delivery times vary depending on your destination and the carrier responsible for delivering your parcel.
Please note that estimated delivery times begin once your order has been dispatched and do not include our processing time of approximately 2 business days.
Carrier delays, public holidays, weather conditions or other circumstances outside our control may occasionally affect delivery times.
Tracking Your Order
Where tracking is available, you will receive your tracking details by email once your order has been shipped.
Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.
Incorrect or Incomplete Addresses
Please make sure your shipping information is correct before completing your order.
KURLD cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address provided at checkout.
If you notice an error in your address, please contact us as soon as possible at hello@shopkurld.com.
Returns
You have the right to request a return within 14 days of receiving your order.
To request a return, please contact us at hello@shopkurld.com before sending your products back.
Items must be returned in their original condition, unused and, where applicable, unopened and in their original sealed packaging.
For hygiene and health protection reasons, certain sealed cosmetic or personal-care products may not be eligible for return once opened or unsealed, where permitted by applicable consumer law.
Return Shipping Costs
Unless the item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service when returning your order. KURLD cannot be held responsible for return parcels lost in transit.
If you receive an incorrect, damaged or defective item, please contact us at hello@shopkurld.com with your order number and photos of the item so we can assist you.
Refunds
Once your return has been received and inspected, we will notify you of the status of your refund.
If approved, the refund will be issued to your original payment method.
Where required by applicable consumer law, the original standard delivery charge will also be refunded. Any additional amount paid for an upgraded or express delivery method is not refundable beyond the cost of standard delivery.
Please allow several business days for the refund to appear on your account after it has been processed, depending on your bank or payment provider.
Questions?
For any questions regarding shipping, delivery or returns, please contact us at:
hello@shopkurld.com